Returns & Exchanges
At WinterlandInc, we want your home to feel perfectly cozy, which is why we offer a 30-day return window for all unused home decor and furniture. If your purchase doesn't bring the warmth you expected, our team is here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Package Your Items
Carefully pack your items in their original packaging to ensure they are protected during transit and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing